The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“The restaurant offered superb food that was both flavorful and beautifully presented, making every meal a treat.” view full review
Spacious Room
“The room was impressively large, providing plenty of space for my family, which was great for our stay with kids.” view full review
Great Showers!
“The shower had excellent water pressure, making each shower feel refreshing and invigorating after a long day.” view full review
Convenient Kettle!
“Having a kettle in the room was fantastic for making tea and coffee whenever we wanted, enhancing our comfort.” view full review
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
No pets allowed
Rooms/ Facilities for disabled
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Children
Children's menu
Spa & Leisure
Garden area
Room features
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
26 Haast-Jackson Bay Road,
Haast,
New Zealand,
7844,
West Coast
Map view
26 Haast-Jackson Bay Road,
Haast,
New Zealand,
7844,
West Coast
City landmarks
Airport Lane
Greenstone Helicopters
1.1
km
Haast 7886
Haast River Safari
1.7
km
Haast Beach
2.2
km
cnr Marks Rd & Hwy 6
Haast Heli
2.3
km
Haast Heli Flights
2.3
km
Bee Honey & Health
2.6
km
Tahutahi Rd
Santana
2.6
km
Nearby
Airport Lane
Greenstone Helicopters
1.1
km
Restaurants
The Frontier Cafe & Bar
150 m
Haast-Jackson Bay Road Heartland World Heritage Hotel
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Private views
Wonderful staff
Limited dining
Need for upgrades
6.4/10
Nice
Rooms
6.5
Location
6.5
Service
7.8
Dining
5.8
Guest reviews
6.4/10
based on 6 reviews
7.5
7.5/10 based on 1710 reviews
Josh
United States,
April
2024
6.4/10
My stay at the motel was a bit of a mixed bag. On the positive side, the service was very polite and apologetic, and they were helpful with vegetarian options when the evening menu didn't show any. However, it felt more like a motel than a hotel, and the property could use some upgrades, especially the entrance door from the car park and the dated appliances in the laundry room. The constant noise of slamming doors during our stay was quite bothersome.
Rooms
6.0
The room itself was a bit tired, and the slamming doors added to the discomfort. However, I appreciated the effort made to accommodate vegetarian preferences when the evening menu didn't have many options.
Service
8.0
The staff were very polite and apologetic, and their effort to assist with vegetarian choices was commendable. Although they seemed a bit clueless about certain local information, their demeanor was pleasant throughout the stay.
Location
7.0
The location was a bit isolated, away from the main attractions like Haast Village and Lake Matheson. However, being in an alpine wilderness had its charm, and having a restaurant on-site was convenient.
Dining
5.0
The dining options were limited to simple choices like cereal and toast, and the service seemed a bit disorganized when inquiring about gluten-free options. While room service was acceptable, the overall dining experience suffered from a lack of variety.
Facilities
6.0
The facilities overall were okay, but there was room for improvement, especially with the dated appliances and the need for upgrades in certain areas of the property.
Phillip
United Kingdom,
April
2024
6.8/10
The hotel offers a convenient stop with clean and adequate rooms. The service is friendly, but there are opportunities for improvement. The location is great for accessing nearby areas. The dining options are average. Facilities are basic but satisfactory.
Rooms
7.0
The rooms are clean but not soundproof, and the size is a bit small.
Service
6.0
The staff is friendly but could benefit from customer service education.
Location
8.0
The hotel is conveniently located off the main road with limited options nearby.
Dining
6.0
The dining options are adequate but with a poor selection.
Facilities
7.0
Basic facilities are available, but nothing luxurious.
William
United Kingdom,
February
2024
6.6/10
The motel, though in need of some updating, offered a nice and private stay with views over farmland. The children enjoyed the place, but the facilities might need some renovation.
Rooms
7.0
The rooms were nice and private with views over the farmland.
Service
9.0
The staff were absolutely wonderful, making our stay memorable.
Location
6.0
The motel is a bit remote, suitable for an overnight stopover but not an extended stay.
Dining
5.0
The dining options were limited and overpriced.
Facilities
6.0
The appliances and entrance door need upgrading, but the atmosphere was lovely.
Private views
Limited dining
Ray
United States,
February
2024
7.4/10
When we arrived, our hotel was basic but clean and comfortable, with all the amenities you'd expect. The space was adequate, and there was coffee and tea with a water boiler available. Unfortunately, we didn't receive any room service on our second day.
Rooms
8.0
The rooms were very well presented and had all the necessary amenities. Clean and comfortable, they offered a cozy stay.
Service
9.0
The service was really helpful and welcoming. The staff had the spirit of kindness and patience. They were courteous when I had a complaint.
Location
7.0
The location was great for our needs, being just off the main road leading to the Fox and Franz Joseph area. It was a convenient stop for our overnight trip, even though it needs a good clean.
Dining
6.0
The dining experience was a bit chaotic, but the food was tasty enough. The scrambled eggs were worth trying.
Facilities
7.0
The facilities were decent enough for a stopover on the way through the Haast pass.
Convenient location
Chaotic dining experience
Maurice
United States,
October
2023
6.2/10
The motel had some notable drawbacks like a room that was too warm and in need of upgrading, yet it offered an unobstructed view of the sunset. The service was inconsistent, with helpful staff during difficult times but room for improvement elsewhere. The location was convenient for beachgoers and those exploring nearby attractions, although proximity to the main township would have been preferred. The dining experience was mixed, with plentiful options but room for improvement in service. Overall, the facilities were decent.
Rooms
5.0
The room was so hot that we couldn't stay in it. It felt more like a motel than a hotel and definitely needs upgrading.
Service
7.0
The staff were helpful and amenable during terrible storms but service elsewhere could be better.
Location
7.0
The location was handy for the beach and exploring nearby attractions though closer to the main township would be preferable.
Dining
6.0
The dining options were plentiful but service could be improved for a better dining experience.
Facilities
6.0
The facilities were overdue for some upgrading, especially the appliances in the laundry room.
Michael
United Kingdom,
April
2023
6.0/10
The motel is showing its age and could use some updates, especially with the entrance door and outdated appliances. The room felt a bit cramped despite having an extra bed. The showers were tight, like in most rooms. The service was fantastic for a stopover, with energetic and genuine staff, although the attire was questionable. The location, while scenic, experienced connectivity issues and was far from main shops. The dining was satisfactory with plentiful options but lacking in temperature. Overall, it's a middle-of-nowhere experience with some drawbacks but good service and dining.
Rooms
6.0
Rooms are fine but seem smaller than depicted in photos. Showers are a tight fit.
Service
8.0
The staff was happy, energetic, and engaging, especially after cooking. However, the attire was peculiar.
Location
5.0
The motel is situated in a paddock, far from main amenities, with issues in cellular and wifi connectivity.
Dining
7.0
The dining options were plentiful but lacked satisfactory warmth in the food.
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